Reference

Terms That Cover Your gv999 Account

These terms set out what you agree to when you open and use a gv999 account — how your wallet works, what we expect from you, and what you can expect from us.

Account eligibility appliesJazzCash, Easypaisa, Raast coveredOne account per personWallet rules included
gv999 Terms That Cover Your gv999 Account
POLICY CONTACT PATHS

How to Reach Us About These Terms

Live Chat Open the chat widget from any page in your account. Available for policy queries, wallet disputes, and account-access questions during active support hours.
Email Support Send your query to our support address with your registered account ID. We respond to terms-related questions with a reference number so you can track the case.
Help Centre Our help section covers common terms questions — account eligibility, wallet rules, and what to do if your Easypaisa or Raast withdrawal is held for verification.
HOW WE HANDLE THIS

Account Security and Data Under These Terms

Data We Hold

We keep your registration details, session records, and transaction history tied to your account. You can request a summary of what we hold by contacting support with your account ID.

Cookie and Session Use

We use session cookies to keep you logged in and to remember your lobby state. You can clear cookies via your browser settings; doing so will log you out of your account.

Account Security Steps

Your account is protected by OTP verification at login. If you notice an unrecognised session, change your password immediately and contact support — we can lock the account from our side.

Requesting Changes

To update your registered details or request account closure, contact support directly. Wallet changes — switching from JazzCash to Raast, for example — require ID verification before they take effect.

Common Questions About These Terms

If something in these terms is unclear, the answers below cover what most people ask. For anything not listed here, reach support through the live chat or email path.

These terms apply to anyone who opens a gv999 account. Access is available where local law permits in Pakistan. If local law restricts access in your area, these terms do not override that.

No. One account per person is a firm rule under these terms. If duplicate accounts are found, both are suspended and you will need to contact support to resolve which account to keep.

If your account is suspended, your wallet balance is held. You can contact support to initiate a review. Funds are returned to the original JazzCash, Easypaisa, or Raast account used for deposit once the review is complete.

We notify you via the email address on your account when terms are updated in a material way. Continuing to use your account after that notification means you accept the revised terms.

Contact support with your account ID and request type. Data requests and account closure are handled manually. Wallet verification — including confirming your Raast or Easypaisa details — is required before closure is finalised.

The section in conflict does not apply to you. The rest of the terms remain in force. We do not override local law; access and account conditions are always subject to what local law permits in your region.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.